1. Manage Accounts and Access
  2. Manage Accounts

User accounts for StreamNative Cloud

In StreamNative Cloud, users are identified by their email address and authenticated through one of the following: Google login, username and password, or through SSO. Organization administrators can invite users to an organization, and they will receive an email to complete the registration.

Authentication Methods

StreamNative Cloud provides three authentication methods (username/password, Google, and SSO), as summarized in the following table.

Authentication methodDescription
Username/passwordA user that authenticates using a combination of username and password.
GoogleA user that authenticates using a user's Google account.
SSOA user that authenticates using single sign-on (SSO) with an organization's identity provider (IdP).

Note that StreamNative Cloud users have the following conditions and limitations:

  • Each user account represents one user and allows management of their access to StreamNative Cloud.
  • User accounts are organization-level resources. An organization can have only one identity provider (IdP).
  • You can sign in to a user account using the StreamNative Cloud Console or StreamNative CLI.
  • Principals (users and service accounts) can be granted ACLs. For details, see Authorization and ACL.
  • You can create and manage users using the StreamNative Cloud Console.
  • A user account can be a member of one or more organizations. When a user is a member of multiple organizations, their authentication types are the same across all organizations.
  • If your email provider supports creating multiple accounts or aliases by adding a plus sign (+) and a tag or word before the @ sign in an email address, each alias that is used to sign up for StreamNative Cloud will be its own separate account. This doesn't work for organizations enabled SSO login.
  • A user account can have multiple authentication methods.

Users using username/password

Create a user (initial)

If you don't have a StreamNative Cloud user account, you can create one with a username and password.

To create a user in StreamNative Cloud:

  1. Go to the StreamNative Cloud Console.

  2. The Create Your Account page appears.

  3. To sign up for a new account, type your email and click Continue button.

  4. Enter a password and click the Continue button. A verification link will be sent to your email address.

  5. Check your email account for a Your account with StreamNative Cloud email.

  6. In the email, click "Verify email address". You will be redirected to an Email Verified page on StreamNative Cloud. Then click "Back to cloud console for login".

  7. The Log in to StreamNative's cloud console page appears.

  8. Type in your email and password to continue. Follow the instruction to complete the sign-up form to create your first organization.

  9. You are signed in to StreamNative Cloud and can begin using the StreamNative Cloud Console.

Password requirements

Passwords must conform to the following restrictions:

  • At least 8 characters
  • At least 3 of the following:
    • Lower case letters (a-z)
    • Upper case letters (A-Z)
    • Numbers (0-9)
    • Special characters (e.g. ! @ # $ % ^ & *)

StreamNative Cloud user accounts use Auth0 for authentication. For details about password lengths, see Password Strength in Auth0 Database Connections.

Resetting your password

If you forget your password, reset it by doing the following:

  • Go to the Cloud Console. Enter your email address into the login prompt as though you were going to sign in, and click Continue. Click Continue
  • On the next screen, you will be prompted to enter your password. Below the password field is a link titled Forgot password?. Click it. Forgot Password
  • The next screen, titled Forgot your password?, contains a field to enter your email address to receive instructions on resetting your password. Confirm the email address in the field is correct, and click Continue.
  • Check your inbox for an email from StreamNative Cloud titled "Reset your password." If you do not see it, check your Spam folder.
  • Navigate to the link specified in the email, and you will see a page where you can reset your password. Enter in your new password, re-enter it to confirm it, and click Reset password. New Password

Signing In with Google

Users can create a user account for StreamNative Cloud using Google as their social identity provider (IdP). This simplifies user registration and sign-in and is a convenient alternative to mandatory account creation.

If your organization starts on StreamNative Cloud using the "Continue with Google" option, you can migrate later to use SAML-based single sign-on (SSO).


You cannot currently disable Google authentication to use username/password authentication.

Use Continue with Google to authenticate

You can sign up for a StreamNative Cloud user account with Google and then you will be able to use Continue with Google on every future visit.

To use Continue with Google:

  1. Go to StreamNative Cloud Console.

  2. Click Continue with Google.

  3. On the Choose an account page, click on your Google account.

  4. After you're authenticated with Google, you will be redirected to StreamNative Cloud console. Follow the instruction to complete the sign-up form to create your first organization.

  5. You are signed in to StreamNative Cloud and can begin exploring and using the StreamNative Cloud Console.

After registering your Google account with StreamNative Cloud, you can sign in to StreamNative Cloud by going to the StreamNative Cloud Console and clicking Continue with Google.

Single sign-on (SSO) users

User accounts created after enabling single sign-on (SSO) for your organization provide acccess to StreamNative Cloud using an existing SAML-based identity provider (IdP). If you would like to enable SSO for your organization, please reach out to your StreamNative Account Manager.

Manage user accounts

As an administrator, you can invite users to your organization and delete the current users. This section describes how to invite, view, and delete users in your organization.

You can perform all these operations using the StreamNative Cloud console. Alternatively, you can do them using StreamNative CLI. Before executing any commands, ensure that snctl is correctly configured for the appropriate organization. For guidance on signing in to an organization with snctl, refer to the section on Sign in to an organization.

Invite a user

Invite a user using the StreamNative Cloud Console

You can use the StreamNative Cloud Console to invite a user.

  1. In the upper-right corner of the StreamNative Console, click your Profile and select Organizations to check your created organizations.

  2. Click the name of your organization.

  3. On the Users card of the Dashboard page, click the Add icon and a dialog box appears.

  4. Enter the user's email address and then click Confirm.

The new user is sent a Welcome to StreamNative Cloud message. The new user can click "Get Started" link to sign up or log in to the StreamNative Cloud Console to access the organization that he is invited to.

Invite a user using snctl

To invite a new user to your organization, follow these two steps:

  1. Create a User account
  2. Bind the User account to a Role

Create a User account in an organization

To create a new User account in an organization, follow the command below. Ensure that ${email} is replaced with a valid email address where the new user will receive an invitation from StreamNative Cloud. The ${user_account_name} is a unique identifier for the user account within your organization. It is recommended to use the user's email address as the identifier for simplicity and clarity.

snctl create user ${user_account_name} --email ${email}

For example, to invite a user with the email [email protected], you would use:

snctl create user [email protected] --email [email protected]

Bind the User account to a Role

A user account created using snctl initially has no permissions to access resources within the organization. To grant access, the user account must be bound to a role.


Currently, StreamNative Cloud supports only the admin role for users.

To bind a User account to a role, use the following command to create a role binding. Make sure that the ${user_account_name} is the one you created in the previous step. The ${rolebinding_name} should be a unique identifier for the role binding within your organization. For ease of reference, it is recommended to use the format ${user_account_name}_${role} as the identifer.

snctl create rolebinding ${rolebinding_name} --role admin --user ${user_account_name}

For example, to create a role binding for [email protected], use:

snctl create rolebinding [email protected]_admin --role admin --user [email protected]

At this point, the new user is fully prepared to access the invited organization on StreamNative Cloud.

However, if the new user has not yet registered on StreamNative Cloud, they will NOT receive an invitation email if invited through snctl. In this case, the new user should follow the sign-up instructions to create a new account. Once signed in, they will be able to locate the organization they were invited to on the 'Organizations' page.

Conversely, if the new user is already a registered member of StreamNative Cloud, they will immediately find the organization they have been invited to on their 'Organizations' page.

Delete a user account

Delete a user using the StreamNative Cloud Console

To delete a user, follow these steps.

  1. In the upper-right corner of StreamNative Console, click your Profile and select Users from the drop-down list.

  2. Click the ellipsis at the end of the row of the user that you want to delete, and then click Delete. A dialog box displays.

  3. Click Confirm.

Delete a user using snctl

To delete a new User account in an organization, follow the command below.

snctl delete user ${user_account_name}

For example, to delete the user account [email protected], you would use:

snctl delete user [email protected]

View user accounts

View user accounts using the StreamNative Cloud Console

In the upper-right corner of StreamNative Console, click your Profile and select Users from the drop-down list to view the users for an organization, including the email address and status of the users.

View user accounts using snctl

You can view the list of user accounts by running the following command:

snctl get users

If you want to view the details of a specific user ${user_account_name}, you can use:

snctl get users ${user_account_name}

For example, to view the user account [email protected], you would use:

snctl get users [email protected] -o yaml
Service Accounts