1. Manage Billing

Manage billing using StreamNative Cloud Console

This section describes how you can view your invoices, change your payment method, and update your contact information through StreamNative Cloud Console.

Note

Check invoices

To check your past monthly invoices, follow these steps.

  1. In the upper-right corner of the StreamNative Cloud Console, click your Profile and select Billing & Payment. This takes you to the Stripe billing page.

    screenshot of the settings menu with billing and payment highlighted

  2. In the Invoice History section, select the invoice icon next to the date you want to review.

    screenshot of invoice history section on the billing page

  3. On the invoice page, click Download invoice.

Change your payment method

To update your payment method, follow these steps.

  1. In the upper-right corner of the StreamNative Cloud Console, click your Profile and select Billing & Payment.

  2. In the Payment Method section, click Add payment method.

  3. Enter your credit card information, make sure Use as default payment method is checked, and click Add. The payment method is added and is now the default.

  4. (Optional) If you want to delete a previous payment method, click the X next to the payment method information and click Confirm. You can only delete a payment method if it is not the default method.

Change the billing email address

Credit card payment receipts or invoices are emailed to the address that was initially provided during sign up for StreamNative Cloud. To update the email address where the billing is sent, follow these steps.

  1. In the upper-right corner of the StreamNative Cloud Console, click your Profile and select Billing & Payment.

  2. In the Billing & Shipping Informations section, click Update information.

  3. Update the email on the Billing Information page. You do not need to add a physical address or phone number.

  4. Click Save.

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