- Release Notes & References
Generate a HAR file for Troubleshooting
To help with debugging issues on StreamNative Cloud, you can generate an HTTP Archive (HAR) file by using the developer tools in your browser.
The HAR file provides information about the network requests that are generated in your browser while you interact with StreamNative Cloud Console.
Important
A HAR file includes data such as the content of your cookies and the pages that you downloaded while making the recording. Anyone with access to the HAR file can view the data submitted while recording, which may include personal information or other sensitive data. Ensure that you secure your HAR files accordingly.
The following sections show how to generate a HAR file in popular browsers.
Google Chrome and Microsoft Edge
Open Chrome or Edge and log in to StreamNative Cloud Console at https://console.streamnative.cloud.
Navigate to the page where you are experiencing an issue.
In the browser toolbar, click
⋮or⋯and navigate to More Tools > Developer Tools.In the Developer Tools panel, click Network. You must keep the Network panel open while you reproduce the issue.
Ensure that the record button is red, and the network log is being recorded. If the button is gray, click it to start recording.
Click Preserve log.
Click the Clear network log button to remove any existing logs from the Network tab.
In the StreamNative Cloud Console, navigate to the page where the issue is occurring. Reproduce the issue while the network requests are recorded.
After you have reproduced the issue, click the Export HAR button to save the file to your computer.
Mozilla Firefox
Open Firefox and log in to StreamNative Cloud Console at https://console.streamnative.cloud.
Click the Application menu and navigate to More tools > Web developer tools.
Click Network.
In the StreamNative Cloud Console, navigate to the page where the issue is occurring. Reproduce the issue while the network requests are recorded.
After you have reproduced the issue, click Network Settings and select Save All as HAR to save the file to your computer.
Apple Safari
Open Safari and log in to StreamNative Cloud Console at https://console.streamnative.cloud.
Click the Develop menu. If you don’t see the Develop menu, follow the instructions in this article from the Safari User Guide: Use the developer tools in the Develop menu in Safari on Mac.
Select Show Web Inspector.
Click the Network tab. You must keep it open while you reproduce the issue.
In the StreamNative Cloud Console, navigate to the page where the issue is occurring. Reproduce the issue while the network requests are recorded.
After you have reproduced the issue, click Export to save the file to your computer.